The regional workshop on developing  complaint mechanisms and/or improving existing ones for Public Service Media in Western Balkans has started today, 21 February, in Tirana, Albania. The workshop brings together the program directors and editors-in-chief from the six PSM to discuss, examine and assess the role of complaint mechanisms  with European experts in the field.  What are the conditions for an effective complaint mechanism? How can complaint mechanisms improve relations with the audience and thereby  trust and quality in psm? The importance of media literacy will be highlighted with examples from the region, as it is closely related to audience…

The Vienna-based Forum Journalism and Media (fjum) and the Global Editors Network have published today the second White Paper (PDF) following the Vienna Unconference on Media Literacy organised on 23 January 2019. The European Media Literacy Toolkit for Newsrooms: Combatting misinformation and disintermediation by restoring trust in journalism is supported by the European Federation of Journalists (EFJ). The paper covers quality journalism through innovative advanced training, orientation, and networking on an international level, and the support of participants’ experts to create tools to increase and support media literacy. It also describes the objectives of the intervention, summarises the content of the masterclass, details the dynamic of the…